FAQ

Emergency Call - 24/7

Frequently Asked Questions

Have plumbing questions? Our plumbers have answers. Below, we cover general plumbing topics, details about our services, and what to do in a plumbing emergency. We proudly serve Marietta, Smyrna, Kennesaw, and all of Cobb County with reliable, friendly service.

01.

General Questions

A dripping faucet is not only annoying but can also waste water. The most common reason for a faucet that keeps dripping is a worn-out internal part, like a rubber washer or O-ring, that no longer seals properly​. Over time, these components wear down and allow water to leak through even when the tap is off. Replacing the faulty washer or cartridge usually fixes the issue. If you’re not comfortable taking apart the fixture, it’s best to call a professional plumber to handle the repair.

If your toilet keeps running long after you’ve flushed, it likely has an issue with the tank hardware. In most cases, a continuously running toilet is caused by a faulty flapper valve or a malfunctioning fill valve​. The flapper is the rubber stopper that seals water in the tank; if it’s worn or not seating correctly, water will leak into the bowl and the tank will keep refilling. A bad fill valve (the mechanism that refills the tank) can also cause constant running. Replacing the flapper or fill valve usually stops the running. It’s a relatively quick fix — you can do it yourself with parts from a hardware store, or have a plumber take care of it if you prefer. Ignoring a running toilet is not recommended because it can waste a lot of water and raise your water bill

Low water pressure can be frustrating when you’re showering or washing dishes. There are several possible reasons for weak water pressure in your home. Common causes include plumbing issues like clogged pipes or mineral buildup in fixtures, hidden leaks in the water lines, or even problems with the municipal water supply​. For instance, if only one faucet or showerhead has low pressure, it might have a clogged aerator or showerhead that needs cleaning. If the whole house has low pressure, you could have a partially closed main valve, a leak in the main line, or an issue with the city’s water supply in your area. In some parts of Cobb County, older galvanized pipes can corrode and constrict water flow over time, leading to pressure loss. The best approach is to have a plumber diagnose the issue — we can pinpoint if it’s an in-home problem (like a leak or blockage) or an external issue. Once the cause is identified, we’ll get your water pressure back to normal.

Even in Georgia, winter nights can drop below freezing, so it’s important to protect your pipes​. Here are some simple ways to prevent frozen pipes during cold snaps:

  • Insulate exposed pipes: Wrap pipes in unheated areas (like crawl spaces, garages, or attics) with pipe insulation to help keep them warm.
  • Disconnect outdoor hoses: Remove garden hoses and cover outdoor spigots to prevent ice from forming and cracking the fixtures.
  • Let faucets drip: On very cold nights, let a trickle of water run from one or two faucets. Flowing water is less likely to freeze​.
  • Open cabinet doors: If you have pipes under kitchen or bathroom sinks (especially on exterior walls), keep the cabinet doors open to allow indoor heat to circulate around the pipes.
02.

Services Info

We offer a full range of residential and commercial plumbing services for homeowners and businesses in Cobb County. Whether you have a small leak or need a major installation, our team can handle it. Our plumbing services include:

  • Leak detection and repair: Finding and fixing leaky faucets, pipes, and fixtures to prevent water damage.
  • Drain cleaning and clog removal: Clearing clogged sinks, showers, and sewer lines to keep your plumbing flowing.
  • Water heater services: Repairing faulty water heaters or installing new tank and tankless units to ensure you have hot water​.
  • Fixture repair and installation: Fixing or replacing toilets, faucets, sinks, and garbage disposals.
  • Sewer and water line service: Repairing broken sewer lines or water mains and replacing pipes when needed.

From routine fixes to full system replacements, we’ve got you covered​. If it’s plumbing, chances are we handle it. Not sure if we provide a specific service? Just give us a call and ask – we’re happy to help with any plumbing issue you have.

Click here for a full list of our services.

We provide comprehensive water heater services to keep your hot water flowing. This includes water heater repairs, maintenance, and new installations. If your water heater isn’t heating properly or is leaking, our technicians can diagnose the problem and repair it (common fixes include replacing heating elements, thermostats, or fixing leaks). We also perform routine maintenance like flushing sediment from tank-type heaters to improve efficiency and extend their lifespan. When it’s time for a new unit, we install high-quality replacement water heaters – whether you choose a traditional tank model or a tankless system. Our team has experience with all major brands and models​, so you can trust us to get your hot water back up and running. We’ll make sure you have the right size and type of water heater for your home’s needs, and we’ll dispose of your old unit for you. Year-round comfort with reliable hot water is our goal for customers throughout Cobb County.

Yes! We know that when you have a plumbing problem, you want it fixed as soon as possible. In most cases, we do offer same-day service for repairs. If you call early in the day with a plumbing issue, our team will strive to have a technician out to you that very same day. We prioritize urgent issues like active leaks or backed-up drains, but even for less urgent calls we’ll do our best to schedule you quickly. Our commitment to prompt service is one of the reasons customers trust us – we understand plumbing problems can’t always wait. In fact, providing fast, same-day assistance and prompt emergency response times is a hallmark of our service​. Just give us a call, and we’ll let you know the soonest we can get there. Chances are, we can resolve your plumbing issue before the day is done.

We proudly serve all of Cobb County, Georgia, and some surrounding areas. Our primary service areas in Cobb County include Marietta, Smyrna, Kennesaw, Powder Springs, Acworth, and Austell, among others. Basically, if you’re in or around Cobb County, we can likely help you with your plumbing needs. We’re local to this area, so we know the neighborhoods and common plumbing issues in our communities. Whether you have a home in Marietta, a business in Smyrna, or a property elsewhere in Cobb, just give us a call. Our plumbers travel all around the county every day. We aim to be the go-to plumbing team for the entire Cobb County area​, providing prompt and reliable service no matter which city or town you call home.

03.

Emergency Questions

A burst pipe can cause sudden flooding in your home, so it’s important to act fast. Follow these steps immediately if you discover a burst pipe:

  1. Shut off the water supply. Locate the main water shut-off valve (typically found near your water meter or where the main line enters your home) and turn it off. This will stop more water from flowing and help minimize flooding.
  2. Turn off electricity if necessary. If water from the burst pipe is near any electrical outlets or appliances, safely shut off the power to that area of the house to prevent electric shock.
  3. Drain the pipes. Open all your faucets (hot and cold taps) to relieve pressure in the plumbing system and let remaining water drain out. Flush toilets as well to empty those lines. This can help reduce further water leakage.
  4. Call an emergency plumber. Contact us right away – we offer 24/7 emergency plumbing service in Cobb County and can dispatch a plumber ASAP. The sooner we arrive, the sooner we can fix the pipe and help get the situation under control.
  5. Begin cleanup. While waiting for the plumber, if it’s safe, start mopping up or soaking up standing water with towels. Remove any belongings from the wet area to prevent damage. Once the broken pipe is fixed, you may need to use fans or dehumidifiers to dry things out and prevent mold.

The key is to stop the water and get professional help quickly. Burst pipes are often caused by freezing or aging pipes and can release a huge amount of water in a short time. By acting fast, you can limit the damage. And don’t worry – we deal with burst pipes frequently and will guide you through the cleanup and repair process.

Very quickly. We prioritize emergency calls and aim to respond as fast as possible – often within an hour of your call​. Because we’re based near Marietta, our on-call plumbers can zip over to your location in short order. Once you call our 24/7 emergency line, we’ll dispatch the nearest available plumber immediately. Our goal is to minimize water damage and get your problem resolved promptly​. In many cases, one of our plumbers can be at your home in well under an hour, especially if it’s during normal waking hours. Even in the middle of the night, we’ll get someone out to you as soon as humanly possible. Plumbing emergencies are stressful, but rest assured that help is on the way fast when you reach out to us.

Yes – we’re here to help 24 hours a day, 7 days a week, 365 days a year for any plumbing emergency​. Plumbing disasters don’t keep a regular schedule, and neither do we. You can call us anytime, whether it’s late at night, early morning, a weekend, or even a holiday, and you’ll reach a live person who can send out a plumber. Our emergency team is always on standby, covering all of Cobb County around the clock. We know that when a pipe bursts at 3 AM or a water heater springs a major leak on a Sunday, you can’t wait until the next business day. That’s why we ensure a qualified plumber is always available to respond, day or night​. Our fully stocked service trucks are ready to roll at a moment’s notice with the tools and parts needed to tackle your crisis. In short: if you have a plumbing emergency, you can rely on us 24/7 to get it under control.

No, we do not charge extra just because you need us after hours or on short notice. We believe in fair and transparent pricing. Some plumbing companies hit you with hidden fees or higher rates for late-night or weekend calls, but we don’t play that game​. Our emergency plumbing services cost the same as our regular services. You’ll get upfront pricing and no surprises on your bill. For example, if a pipe repair costs $X during normal hours, it will still cost $X if you need it done at midnight. The only difference is we get there quickly whenever you call. We understand that you’re already dealing with the stress of a plumbing crisis – the last thing you need is price gouging. So rest easy knowing that when you call us for an emergency in Cobb County, you’ll get prompt service without any after-hours surcharge​. Our focus is on fixing the problem and helping you, not on finding ways to charge extra. If you have any concerns about cost, we’ll be happy to discuss rates upfront when you call. Your peace of mind is important to us, and that includes being comfortable with the price of our services.

Your Trusted Plumber.

Landrum Plumbing is here when you need us most. Trust our team for fast, reliable service. Book your appointment today!